Communicating with users: Update the blog while you’re fixing the problem

Communicating with users tip – Update the blog while you’re fixing the problem: As I have a project that depends on a del.icio.us feed that I and others maintain, I notice when something weird starts to happen with the service. And some weird things have been happening in the past couple hours. So, it’s nice to see that the del.icio.us weblog was immediately updated with an explanation so we can stop trying to figure out where the problem is.

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