Daily Archives: Wednesday, February 21, 2007

JetBlue sent me a personal e-mail about how sorry they are

Posted on Wednesday, February 21, 2007 by Rex Hammock

Here’s a screen grab of the e-mail sent to me and every other JetBlue customer. (See my earlier post on how the airline missed the boat on using online channels to communicate with customers during last week’s operational meltdown.) I’ll … Continue reading →

Posted in conversational media, marketing | Leave a comment

Banning Wikipedia

Posted on Wednesday, February 21, 2007 by Rex Hammock

Another “looping” story on the evils of Wikipedia appears in today’s New York Times, this one about the Middlebury University history department banning the use of Wikipedia in citations by students in papers or tests. With great insight, the faculty … Continue reading →

Posted in wiki | 4 Comments