JetBlue sent me a personal e-mail about how sorry they are

Here’s a screen grab of the e-mail sent to me and every other JetBlue customer. (See my earlier post on how the airline missed the boat on using online channels to communicate with customers during last week’s operational meltdown.) I’ll forgive them. I’ve had a meltdown or two myself. I will, however, avoid them if I see bad weather heading for JFK.