Comments on: Dear Jeff, Please fix Audible.com and, oh yeah, make the Kindle stop hating Mac users http://www.RexBlog.com/2008/01/31/17475?utm_source=rss&utm_medium=rss&utm_campaign=dear-jeff-please-fix-audiblecom-and-oh-yeah-make-the-kindle-stop-hating-mac-users Rex Hammock's Blog Sun, 15 Jan 2012 04:37:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Fran Grigsby http://www.RexBlog.com/2008/01/31/17475/comment-page-1#comment-296922 Fran Grigsby Mon, 22 Sep 2008 18:08:36 +0000 http://www.rexblog.com/2008/01/31/17475/#comment-296922 And a business policy that Amazon can fix: When you sign up for an Audible account (in my case, about $23 per month for two books), apparently the fine print says that when you cancel your account, all your accumulated credits go away. In my case, ten books worth of credits, that I had already paid for, were wiped off when I canceled and I cannot get them back. If you start paying the monthly fee again, only four credits will be restored - and this means paying to get back what I've already paid for. Though missing the fine print was at least hypothetically my error (though I can't find the fine print on the website), I would like to warn others. Customer support would not refer me to anyone else to protest. Any suggestions for other places I should post this warning? I would like for it to get wide exposure. Thanks. And a business policy that Amazon can fix: When you sign up for an Audible account (in my case, about $23 per month for two books), apparently the fine print says that when you cancel your account, all your accumulated credits go away. In my case, ten books worth of credits, that I had already paid for, were wiped off when I canceled and I cannot get them back. If you start paying the monthly fee again, only four credits will be restored – and this means paying to get back what I’ve already paid for. Though missing the fine print was at least hypothetically my error (though I can’t find the fine print on the website), I would like to warn others. Customer support would not refer me to anyone else to protest.

Any suggestions for other places I should post this warning? I would like for it to get wide exposure. Thanks.

]]> By: rexblog.com: Rex Hammock’s weblog » Blog Archive » DRM-free audiobooks sound smart to me http://www.RexBlog.com/2008/01/31/17475/comment-page-1#comment-175740 rexblog.com: Rex Hammock’s weblog » Blog Archive » DRM-free audiobooks sound smart to me Fri, 22 Feb 2008 03:31:30 +0000 http://www.rexblog.com/2008/01/31/17475/#comment-175740 [...] treating its customers like criminals is a good thing. One would hope such a move by the largest book publisher in the world would lead other publishers to recognize (as I blogged in January) how ridiculous it is to encrypt downloaded versions of audiobooks while the same audiobooks on CDs are not encrypted (i.e., you can go to a public library with your laptop and load up audiobooks for free). As I said then, for the same reason Amazon.com doesn’t sell music downloads that have DRM, it should pressure publishers to allow it to sell DRM-free audiobooks on its new acquisition, Audible.com. [...] [...] treating its customers like criminals is a good thing. One would hope such a move by the largest book publisher in the world would lead other publishers to recognize (as I blogged in January) how ridiculous it is to encrypt downloaded versions of audiobooks while the same audiobooks on CDs are not encrypted (i.e., you can go to a public library with your laptop and load up audiobooks for free). As I said then, for the same reason Amazon.com doesn’t sell music downloads that have DRM, it should pressure publishers to allow it to sell DRM-free audiobooks on its new acquisition, Audible.com. [...]

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