How social media like blogs, wikis, Twitter and Facebook are changing business

How social media like blogs, Twitter and Facebook are changing business

The Important Part: In the current issue of BusinessWeek (and online), Heather Green and Stephen Baker have written a great overview of where “social media” (not just blogs, but all the conversational media and social networking tools and platforms out there) are today as it relates to business. Not, as over-reported in the technology blogosphere, about the business of social media. And not about the tools and features and investment opportunities and anything else gee-whiz that’s going on. This BusinessWeek story is about how all these activities and connections and conversations that are taking place online are changing the way business is conducted.

The Take-Away: The article may not be eye-opening to a crowd who spends all day reading tech-blogs and camping-out on Twitter, but it’s a great article to forward to a “C-Level” person at your company or organization who you think could benefit from a high level view of what is transpiring — from a “media brand” they know.

The Less Important Rambling: Over the past three years, I’ve gotten to know BusinessWeek writers (and bloggers) Stephen Baker and Heather Green pretty well. I haven’t actually met them face-to-face, but we’ve shared conversations about Heather’s wedding, Stephen’s book and a myriad of other “important” and trivial matters. We’re “friends” on all those online networking things you’ve ever heard of (and many you probably haven’t if you’re not a Web 2.0 wonk). Because of that, it may seem weird, but I actually know more about what Stephen and Heather are up to than many acquaintances — and friends — I know “off line.”

For example, because we follow each other via Twitter and Facebook, I knew they recently worked on updating a story from May, 2005 with information and insight that has emerged during the past three years. In that second link, they’ve literally annotated the first article with contemporary statistics and knowledge. That’s a brilliantly creative reporting technique that I’ve never seen before as it uses visual cues from the Word document “change tracking” feature so readers can easily see where the new information has been inserted.

If it weren’t Saturday morning of a three-day weekend, I might be tempted to keep rambling, but I have much less important things that are beckoning me at the moment.

  • Great post and it reminds me that the much larger audience for the new media will necessarily be among less tech savvy people since that is representative of the larger population. What’s your twitter handle? I’m @mikechapman.