The Important Part: Despite the fact most people have only been using e-mail for the past 15 years, it has become a dominant channel of business communication — and definitely the most mis-used. A couple of interesting thoughts on e-mail have hit my radar in the past 24 hours. First, this check-list from Seth Godin with some practical (and humorous) considerations you should take before hitting that send button. Second, (via a Twitter ‘tweet’ from Steve Rubel) I saw these blog posts by Luis Suarez, a knowledge management expert at IBM, who is 14 weeks into an experiment of giving up business e-mail.
The Take Away: E-mail is not going away anytime soon, but the people who used e-mail before you ever heard of it are moving onto other methods of staying in touch with one-another. Some of this is generational – Facebook and text-messaging trump e-mail for those under 24. Some of this is frustration(al?) – an effort to reduce the noise-level that has resulted from spam and the ease some people have with hitting the send button. Your not going to moving on from e-mail anytime soon, but the next few years will see a significant evolution in how you use and manage e-mail.