Customers Don’t Want Your Content

While lots of people (including me) call it “content marketing,” I’ve yet to meet anyone who says they want content. Contentment, yes, but content?

People want knowledge, insight, expertise, wisdom, to laugh, to be entertained.

People want to know how to move a Google doc into a Google Drive folder or help in deciding which among 20 different paper shredders should they buy or where’s the closest place they can order breakfast food for supper.

People want to learn new things, lose weight, be better at bocce, or know what bocce is or have someone explain to them  how no-one they know likes Donald Trump but he leads in the polls.

florida-whiteboardGive people such knowledge and you won’t need to pay for expensive infographics. (The late Tim Russert didn’t need high-tech graphics to make people smarter.)

So here’s how to become great at using content to increase revenues, create long-term customer relationships and many other things you’d rather tell the boss about that how many pieces of content you’ve posted:

Stop thinking about this thing where companies use content in their marketing as “content” or “marketing.” Focus  rather on developing as many ways as possible that enable you to help your customers become smarter.

They’ll love you and you’ll become marketer of the year.


(Sidenote: Whenever I write something like this, I feel the need to credit Doc Searls. He makes me smarter all the time.)

Why Customers Are Willing to Pay Not to See Your Ads


The current Hammock Idea Email explains how and why ad-blocking isn’t just a browser plug-in hack. Blocking ads is also a multi-billion dollar business. It’s based on the notion that advertising doesn’t always need to be at the transaction intersection when dollars are exchanged for content. Oftentimes, customers become so overwhelmed by the crush of ads on the internet and traditional media, they are more than willing to pay media companies for the chance to view (listen to, watch, read) ad-free content.

And many media companies have learned that there are billions of dollars in potential revenue in allowing people to pay for ad-free content, rather than subjecting them to personalized ads or the sheer magnitude of ads that appear on a web page.

Here’s a link to a web version of the email..

Social Objects, GE & Bonnie Raitt

4_3_2014The 12 readers of this blog will recognize some themes in the essay about social objects appearing in the current Hammock Idea-Email.  Also, thanks to my friend Hugh MacLeod for giving us permission to use his illustration to accompany it. More importantly, thanks to Hugh for introducing me to the idea of social objects several years ago.

Quote:

Social objects come in a wide variety of forms, from cartoons to blog posts to 4-photo tweets. They are the hard currency of the internet, the beginning of a social exchange that creates and fosters conversations that lead to long-term, people-to-people relationships among those who go by such labels as buyers and sellers, shoppers and merchants, creators and collectors.

(Sidenote: Each issue of the Idea-Email contains one 300-400 word essay on an idea we believe will be helpful to a senior marketing executive. You can see an archive of past issues and subscribe to it here.)

Breaking good: A ten minute chat with Professor Jeff Cornwall

Jeff Cornwall, Belmont University entrepreneurship professor and longtime blogger (The Entrepreneurial Mind), recently invited me to appear on the video version of his blog — a show that is produced by the Nashville-based web video network, Talkapolis (think Leo Laport’s TWit network with a southern accent). The episode was posted today. It was to visit with Dr. Cornwall and I appreciated the chance to explain the customer media and content focus of Hammock Inc. — and our role in the context of today’s marketing landscape. Here’s is an embed of the 10 minute interview.

After advertising, what? Levi’s bike commuter collection “Go to Work” media

Levi_s®_Commuter_-_levi.com
Levi’s commuter collection uses digital and video media to celebrate a niche passion, and to help grow its potential customer-base. (Note: Take up the “no-helmets” issue with them, not me.)

The 12 people who read this blog know that among my top three current obsessions is riding a bicycle to and from work. (I’ve just crossed 1,000 miles of in-town bicycling during the first eight months of 2013.) A small sub-set of people know that my in-city bicycling has caused me to wonder why I spent so many years believing riding a bike was dependent on my wearing Spandex and trying to ride as fast as I could.

Riding a bicycle for transportation and fun has nothing to do with Spandex, I’ve discovered. Nor speed. It’s about having such a wonderful means of commuting to work that even a woman driver* blowing her horn, screaming, “just get on the f*0#ing sidewalk” can’t pierce ones zone of bliss. (And yes, that happened to me yesterday.)

Recently, I touched on this topic and wondered out loud what the bicycle industrial complex was thinking when they spent decades using-up the majority of their marketing dollars reinforcing the idea that Spandex and bicycles are joined a the hip area. (Actually, that’s a rhetorical question as I know the answer: bicycles purchased by spandex-wearers are high-margin, expensive products.)

As I’ve noted, I believe the CitiBike program in New York could prove to be the breakthrough biking needs to help people understand that riding a bike is about transportation, as much as it is about recreation or fitness.

The reason I say CitiBike is the “disruptive” force is simple: A large chunk of the U.S. fashion industry exists within a fairly flat and densely populated few square miles of Manhattan. The world’s largest advertising and marketing firms occupy much of that same area, as do the nation’s major entertainment and media companies.

Quickly, these gate-keepers of pop-culture and fashion (especially the young fashion magazine associates commuting to work) will crush the notion that Spandex has anything to do with bicycling. Spin-classes, maybe, but the commuting kind, no.

Just look at this list of articles about “bicycles and fashion” that have appeared in the New York Times during the past year.

Spandex is bicycling’s Blackberry. Commuter fashion is its iPhone.

Before landing in New York, the urban bicycling fashion trend has been building over the past several years. For the past five years, San Francisco-based Levi’s has been nurturing a niche fashion collection for bike commuters. (And the coolest bike shoes in the U.S. are also from San Francisco.)

Today, bicycle fashion tends to slant towards hipster chic…or if older riders like me wear it, perhaps hipster-replacement chic. But check out these bicycle shoes from the UK if you want a sample of what you’ll see on Wall Street among bicycle commuters there.

As you’ve probably never seen its commuter fashion line advertised on TV or elsewhere, how does Levi’s market it? Customer media and content, of course.  (Thus, the subject line of this post.)

Here are three short videos in a Levi’s YouTube series that show hip, young bicycle commuters who happen to be wearing Levi’s Commuter “Go to Work” collection. Makes you want to commute, huh?

*This particular incident involved a woman, but being a redneck is gender neutral.