On the Hammock Blog, another great idea

e1364941906I hope you are subscribing to The Idea Email, the fortnightly (biweekly) from Hammock. There’s an interesting look this week at whether or not “size matters” when in come to communicating with customers.

Quote:

“Content of any length or format that helps your customers learn how to better use your products or services to do their jobs more effectively, or enjoy their passions more deeply, adds value to your products. It is what turns marketing into results.”

Read the current issue here. Subscribe to receive each issue via email here.

Posted in Hammock Inc. | Leave a comment

Customer media: The always new old idea

early-branded-contentOn the Hammock Blog, I’ve contributed a post the 12 readers of RexBlog may find familiar. It’s about my former long-running complaint-rant about those who keep hanging the “new” adjective on media created by companies for their customers. (The only thing new is the form of media or the new buzzword it’s being called, but the concept has been around since the cave dwellers.) I emphasize the word former because I’ve decided to join in with those who believe what we do at Hammock is the next, new thing. As I say in the post, “Being cutting edge is awesome.”

Quote:

When I first started blogging 13 years ago, I thought I’d attempt to correct the misperception that there’s something new about companies creating informative, high-quality and helpful media for customers. Back then, the conventional wisdom among media and marketing reporters (and most marketers) was that companies communicate with customers by purchasing advertising in media that other companies own, not via media they own. But I knew the truth: Media created by companies for their customers has been around since Fred Flintstone invented it.

Read the entire post on Hammock.com.

Posted in Content Marketing, Custom Media, custom publishing, Customer Media | Leave a comment

Steve Jobs’ Parable of the Stones

lost-interview[See Update at end of post.]

This post is not about investing. [***] In fact, let’s get that out of the way: Sell your Apple stock and quit worrying about it. Or buy it and quit worrying about it. Just stop worrying about Apple, the stock. Better yet, just stop worrying, period.

At the bottom of this post is a long quote from a documentary that was comprised of a 70 minute interview with Steve Jobs recorded in 1995. Parts of the interview were edited into a 1996 PBS documentary by Robert X. Cringely called, The Triumph of the Nerds: The Rise of Accidental Empires . The full interview was released in 2011 under the title, Steve Jobs: The Lost Interview. The portion I’ve included below is quoted from a transcript I found on Fortune.com.

I post it today with the following observation. So much of Apple reporting and punditry and financial analysis is reduced to sound-bites and silly-sounding obviousness about what Apple should do, or not do — what products they should bring out, or not bring out, whether or not they should have a dividend and declare that the “era of innovation and growth” is over. Or not.

Those who have used the company’s products for as long as I have know that Apple’s success (and failures) have rarely hinged on “the idea.” Speed to market has never been a part of the culture — or their forumla for past successes, or their reasons for past failures.

Execution is the key to their success (and the fault of their failures).

I post this not as a suggestion that Apple’s stock is a good buy, or not. (As I said, I think if you’re worrying about that question, you should avoid the stock — buy an index fund, or something.)

I do know this: The company’s pipeline is not dry. And, whether the products come out in September or December only matters to investors, not those of us who use the products.

Quote from Steve Jobs, 1995:

You know, one of the things that really hurt Apple was after I left John Sculley got a very serious disease. It’s the disease of thinking that a really great idea is 90% of the work. And if you just tell all these other people “here’s this great idea,” then of course they can go off and make it happen.

And the problem with that is that there’s just a tremendous amount of craftsmanship in between a great idea and a great product. And as you evolve that great idea, it changes and grows. It never comes out like it starts because you learn a lot more as you get into the subtleties of it. And you also find there are tremendous tradeoffs that you have to make. There are just certain things you can’t make electrons do. There are certain things you can’t make plastic do. Or glass do. Or factories do. Or robots do.

Designing a product is keeping five thousand things in your brain and fitting them all together in new and different ways to get what you want. And every day you discover something new that is a new problem or a new opportunity to fit these things together a little differently.

And it’s that process that is the magic.

And so we had a lot of great ideas when we started [the Mac]. But what I’ve always felt that a team of people doing something they really believe in is like is like when I was a young kid there was a widowed man that lived up the street. He was in his eighties. He was a little scary looking. And I got to know him a little bit. I think he may have paid me to mow his lawn or something.

And one day he said to me, “come on into my garage I want to show you something.” And he pulled out this dusty old rock tumbler. It was a motor and a coffee can and a little band between them. And he said, “come on with me.” We went out into the back and we got just some rocks. Some regular old ugly rocks. And we put them in the can with a little bit of liquid and little bit of grit powder, and we closed the can up and he turned this motor on and he said, “come back tomorrow.”

And this can was making a racket as the stones went around.

And I came back the next day, and we opened the can. And we took out these amazingly beautiful polished rocks. The same common stones that had gone in, through rubbing against each other like this (clapping his hands), creating a little bit of friction, creating a little bit of noise, had come out these beautiful polished rocks.

That’s always been in my mind my metaphor for a team working really hard on something they’re passionate about. It’s that through the team, through that group of incredibly talented people bumping up against each other, having arguments, having fights sometimes, making some noise, and working together they polish each other and they polish the ideas, and what comes out are these really beautiful stones.

Update: A discussion about this post on Hacker News is interesting. After a lively debate over my wasting time writing about Apple stock (note: the context of this post was in the hours after the company has released quarterly numbers) and my use of the word “parable” (which I picked up from CNN.com when they first posted it a few years ago), the comments get around to the point I believe Jobs was trying to make — a point that those who want to create products and build business of any kind should consider.

Posted in apple | 5 Comments

People who’ve inspired me during the past 24 hours

I’ve spent over a decade being an active resident of the World Live Web.

During this period, there have been over a decade of natural and man-created tragedies. Yesterday’s Boston Marathon bombing was the most recent of these events that have come to serve as some form of communal inflection points in the evolution of internet-enabled digital media, channels and community.

We’ve all learned that people turn to such communal places as Twitter and Facebook during these tragic events. We all want to express our grief, sorrow or outrage. We want to learn anything we can about friends or loved ones. We want to help.

I’m not always successful, but I try to refrain from tweeting during such an event.  I don’t want to add to the noise when people are looking for information that may help them find out about someone they care about who is in the vicinity of the event.

However, I have two exceptions to this “no tweet” policy:

  1. When the event is taking place in the zipcode from which I’m tweeting.
  2. When someone I know or discover is providing some unique context to the event, whose insight I can relay to a larger audience.

As I said, I’m rarely successful with my “no tweet” policy. I nearly always tweet the concern I feel at the moment.

Click on photo for an interview with Boston Globe photographer John Tlumacki about this instantly iconic photo of 78-year-old marathoner Bill Ilfrig and Boston police

Click on photo for an interview with Boston Globe photographer John Tlumacki about this instantly iconic photo of 78-year-old marathoner Bill Ilfrig and Boston police.

During the past 24 hours, I’ve seen and heard a lot of amazing and inspiring things on the World Live Web. I can’t recall an event, short of an Olympics opening, that had so many people witnessing it with smart phone and video camera in hand.

I wanted to make note in this post of a couple of the most inspiring things I’ve encountered, despite their reaching instant event-related trend status, and it’s likely you’ve also seen them.

Both of them inspire me — and will for many years to come. (I love being inspired by people far older than myself, as it gives me hope that I can be like them when I reach that age.)

First, my newest hero: Bill Iffrig. He’s the man in the photo above, the iconic image that captures the confusion and dis-connect to the seconds right after the explosion. Bill is the 78-year-old runner who was knocked over by the explosion a few feet from the finish line. Bill is the 78-year-old runner who stood back up and made his way across the finish line.

The next man who inspired me yesterday passed away ten years ago at the age of 75. I had never heard this quote from Mr. Rogers, however. I will remember it for the rest of my life.:

When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.’

(I’m not sure how long this video will remain online, but it’s a video of Mr. Rogers sharing this thought.)


Posted in observation, social media, social networks, twitter | Leave a comment

Update: My theory on bikes, bars and techies

bikebyrI promise, I’m not going to turn this blog into all bicycling, all the time, but I couldn’t pass up pointing to an NPR story that ran earlier this week that adds more validity to what started out, on my part, as an off-the-cuff quip to a reporter about how Nashville can attract smart, tech-focused recent graduates from southern universities. Here was the key quote, as reported by Jamie McGee on the blog of the Nashville Business Journal’s Biz Blog:

“I am a big fan of any effort that encourages tech startups, so I never want to be or sound critical of any efforts that use terms like mentoring or incubating…but I think the best thing Nashville can do to attract young talented engineers and developers is to stay focused on maintaining and encouraging a robust bar scene and to create more bike lanes.”

(I expanded and explained the quip in a follow-up blog post. In a nutshell, “bars” represent after-work social and fun opportunities and “bike lanes” project a healthy lifestyle.)

On NPR’s Morning Edition on Tuesday, a story ran about Colorado using the state’s top ranking on various health and fitness surveys as a central message in its economic development efforts.

Quote:

“Businesses looking to relocate are making the health of a state’s population part of their decision-making process. One Fortune 500 CEO explains it can save millions in reduced health insurance claims and absenteeism. Colorado’s economic development officials are already trying to improve the health and fitness of the next generation of workers in order to stay competitive.”

Now, I could venture some theories related to “ freakonomic” reasons Colorado ranks so high in such surveys, but such reasons wouldn’t matter. The fact is, Colorado has turned such a ranking into a great story on which to base an effective economic development effort. Likewise (and for some of the same reasons), I’m sure that Colorado would rank high on “bars per captia” as well. In other words, Colorado is a perfect example of a “bike and bars” region.

My point is this: These days, projecting the image that people who live in your region are healthy and fit should be a priority message if you are trying to attract the kind of people who want to work for and, apparently, already run, dynamic companies. (Along with reasons like having access to good education, affordable housing, low taxes, location, access to land and air transportation, etc.)

Like being a major music and entertainment center, or being home to the largest concentration of for-profit health-care management businesses in the country, having a “culture of health and fitness” isn’t something you can fake your way into. It takes commitment on the part of a city and region.

Nashville (and Williamson County, to its south), have moved past lip service to such a cause, but we still have a long way to go. Efforts like the programs promoted on the city’s website and app called, “Nashvitiality.org” and the continuously growing network of Greenways and Bikeways are clear signs of the city’s recognition of the importance of encouraging healthy lifestyles.

And, yes, I’m partial to bicycles and would, if made czar of such things, apply Bloombergian approaches to bike-laning the city (and, no doubt, would be burned at the stake by the 99.9% of the population who drive cars everywhere).

But, to get back to my point, we are moving into an era where being healthy and fit as individuals and as a community and region is not a “nice to be;” they are “have to be.”

And there are certain eating and lifestyle patterns in our region that make it an even greater challenge that require us to place a very high emphasis on making it easy to get outside and walk, bike and play.

Apparently, it’s not just good for our personal health, it’s good for business, also.

Posted in bicycling, Nashville | Leave a comment