Dell reads the rexblog — and lots of others

Dell blogger Lionel Menchaca linked to my earlier response to Robert Scoble’s question about why Apple doesn’t get the negative PR Dell gets.


“We’ve created a team to find customers needing assistance in the blogosphere, entered Second Life, recently re-vamped the Dell Community Forum and have plans to offer more options for customers to provide feedback at CES and beyond. We are making efforts to be more forthcoming. We entered the blogosphere in part to take on negative issues. Will we make more mistakes along the way? Sure, but we are listening and learning as we go. In fact, the blog is all about those conversations, and it’s why I’m recognizing this debate that goes on about and around us.”

Impressive. I’m glad I pointed out in my earlier post that we have several Dells in the office and at least one employee who loves hers. (photos to come.)

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